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FREQUENTLY ASKED QUESTIONS

Company

Do you provide free estimates?

Yes. Since every project is different, we feel that this is the best way to give you an accurate estimate. We will take the time to listen to your needs and show you what products and services would be best suited for you. A written estimate is then sent to you within a few days.

Is your company insured?

 Yes. Sundeck Solutions Inc. is fully licensed, insured, and bonded. Our installers are also fully covered by WCB

Are you part of the BBB (Better Business Bureau)?

Yes. Sundeck Solutions Inc., has been part of the BBB since 2007 and is proud to have and A+ rating.

Are you able to build decks all year long?

Yes. Sundeck Solutions Inc. is able to work year round. We have the equipment to drill through frost and hoard and heat the work area if needed.

Do you offer in-house design services?

Yes. We pride ourselves in designing some of Calgary’s finest decks. This is service is usually included in our deck builds.

Vinyl Decking

What is Vinyl Decking?

Vinyl decking is a poly-vinyl chloride (PVC) sheet flooring system designed to waterproof your sundeck. Vinyl decking is used for everything from single home sundecks, to new construction high-rises, and comes in a variety of attractive colours and patterns to suit your needs.

Is there a warranty?

All Sundeck Solutions products are covered by a minimum 5-year workmanship limited warranty, and up to a 15-year limited warranty on all DekSmart Ultra vinyl decking products. This should provide peace of mind, knowing your deck will last for years to come.

How long does vinyl last?

When installed properly, a vinyl membrane covered deck can last from 15-25 years, depending on location and care of the deck.

Can DekSmart vinyl withstand harsh climate?

DekSmart Vinyl Products are tested at temperatures ranging from -40° to 80° Celsius to ensure the product can be installed problem-free anywhere in North America. We ensure that our vinyl line is always up to date with all testing required, with quarterly testing done to ensure our product performs properly in the field

How do I clean my Vinyl deck surface?

Cleaning a DekSmart Vinyl surface is easy, using a mild soap solution with warm water, and a stiff bristled broom to loosen any dirt on the surface. Then, rinse the surface clean with a garden hose.

Can I shovel snow off of my new vinyl surface?

YES – using a plastic snow shovel or stiff broom you can easily remove snow from a vinyl surface.

Does vinyl decking have seams?

Yes. Seams are the joining point for vinyl decking sheet goods. Some sheets run five feet wide, and some run six feet wide. Given your vinyl decking choice, seams will appear approximately every 5 to 6 feet. The vinyl decking is fused together (welded) at the seam point using professional heat source tools. Seams are visible, appearing as a slight raise in the vinyl. The edge of the seam may appear slightly glossy.

Deck Building

Can you provide design ideas, plans, permits and possible engineering?

Absolutely. From start to finish we can provide all of these services.

What is your experience with building composite, PVC and Vinyl Decks?

We are one of Calgary’s top custom deck builders and are Certified Pros with the following industry leaders: Azek/Timbertech, Fiberon and Deksmart Vinyl Products.

How long does a typical custom deck take to complete?

On average, our projects are completed within two weeks. Some larger projects can take up to six weeks, depending on the scope of the project.

What are the benefits of using Composite or PVC decking?

These materials are completely maintenance free and come warranties from 25 years and even Lifetime Warranties. Investing in a maintenance free deck will save you the time and money that you’d typically spend doing annual sanding, staining and upkeep on a wood deck. Wide price ranges are available in a variety of colours.

What is the difference between composite and PVC decking?

Composite decking is made from recycled plastics and wood fibers which are then covered with a protective capstock. PVC on the other hand is made from 100% PVC, meaning there are no organic materials. This makes it a better for application near water. Both PVC and composites are great products with excellent warranties.

Do you offer in-deck lighting?

Yes we supply and install one of the best lighting systems on the market - In-Lite Outdoor Lighting. This system can easily power your deck and the rest of your backyard. We also supply this system for DIY projects. It is very user friendly.

Do you offer curved decks?

Yes. Sundeck Solutions Inc. has the necessary equipment to heat bend our deck boards. For more info click here.

Aluminum Railing

Do you provide free estimates?

Yes. Provide us a drawing with measurements of your deck and we can send you an estimate on the type of rail you’re interested in.

Do you supply glass railings?

Yes. Sundeck Solutions Inc. offers variety of different glass railing options from 5mm framed glass, all the way up to 19mm frameless glass, available in clear, tinted, frosted and even curved.

Do you only offer top-mount railings?

Since we manufacture our own railings we are able to offer a variety of mounting options, including side-mount.

Do you charge for shop drawings?

All of our railings are custom designed, and come with a set of drawings at no extra charge.

Do you only build railings?

No, we are a full fabrication shop and can design and build pretty much anything from spiral stairs to gates, and window well grates.

Do you sell DIY Railings?

Sundeck Solutions Inc., can design and build your railing to fit perfectly and leave the install up to you. They are easy to install and we can provide you with everything you need.

What colours do your railings come in?

We have a large selection of over 30 colours to choose from.